Sensor Troubleshooting

First steps to working out why you might be having trouble with a sensor is to check the sensor’s status page on the iot.nz website.

You can access this by using the QR code on the sensor, or by entering the sensor number into the URL https://iot.nz/status/[sensor ID] e.g: https://iot.nz/status/1262

1 shows the ID number that is displayed on the outside of the sensor box.

2 shows the status of the sensor which will show whether the trap is set or sprung

3 shows the last time that a valid message from the sensor was received.

If your sensor was last seen a long time ago this could have been caused by one of these 3 issues:

• The battery has gone completely flat – this means the sensor can’t send transmissions.

• The sensor isn’t within LoRaWAN gateway coverage. The reason that it may not have signal could be because there is no Gateway near to where the sensor is placed. Sensors need LoRaWAN gateway coverage – not cell coverage (can see this here  https://ttnmapper.org/radar/ just go to your area) . If this is the case we would recommend installing your own gateway. You are able to purchase gateways here https://wheronet-iot.co.nz/product-category/gateways/

• Very occasionally there can be issues with low battery affecting transmission of status. This can be resolved by removing and replacing the battery with a new one.