First step to working out why you might be having trouble with a sensor is to check the sensor’s status page on the iot.nz website.
You can access this by using the QR code on the sensor, or by entering the sensor number into the URL https://iot.nz/status/[sensor ID] e.g: https://iot.nz/status/1262
1 shows the ID number that is displayed on the outside of the sensor box.
2 shows the status of the sensor which will show whether the trap is set or sprung
3 shows the last time that a valid message from the sensor was received.
Battery Voltage
On the status page for your sensor you can see a battery icon with the voltage shown. You can hover your pointer over the battery icon to see details of the current battery level.
The sensors will stop operating below 3.0V
Gateway Coverage
The sensors need LoRaWAN network coverage to communicate with the internet, and to send updates.
If you hover your pointer over the signal strength icon you can see more details about how many gateways your sensor can see, and what the signal strength is.
Ideally you should have at least 2 gateways available with a signal strength of -110dBm (the smaller the number the better signal).
If your area has weak or no LoRaWAN coverage, we can assist with supply and configuration of gateways, just get in touch.
Last Seen
Also, on the status page for your sensor, you will see ‘last seen’. If you hover your pointer over the information which displays the time it was last seen ( 3 hours, 26 ) you will be able to see more details about the date and time.
‘Last seen’ means the last time that any valid message from the sensor was received.
This should be displaying no more than four hours because if it does, something could have gone wrong.
Unknown
On the same page, the status may show up displaying ‘unknown’.
This will show up when there haven’t been any valid messages received from the sensor for 7 days. This leads to the status becoming unknown.